Plainspoken answers, so the conversation with our produce buyer can stay on supply planning.
- What's the minimum opening order?
- By category: fine-dining 6 mixed cases, catering 10 per event, schools 15 per delivery, healthcare 12 per delivery. No contract minimums — just enough volume for our driver to make the route worth running.
- Which days do you deliver?
- Standing weekly orders run Monday through Thursday inside our 25-mile same-day radius. Orders placed by 11am qualify for next-day delivery; weekend and Friday deliveries are routed through our Gleaning Wilson's surplus channel.
- What are your payment terms?
- Net-7 for standing weekly accounts (ACH or check). Net-30 for institutional and academic accounts. One-off event buys require a 50% deposit at quote acceptance, with the balance on delivery. We're happy to walk through paperwork on the first call.
- How do substitutions work?
- Every standing order ships with a written substitution matrix agreed up front — typically a same-family swap at equal or lower case price. For event buys, we lock the case mix 48 hours out and notify you of any weather-driven change before the truck rolls.
- What food-safety documentation can you provide?
- USDA Organic certificate (210 acres), Bee Better Certified pollinator-crop statement, third-party residue testing on request, and a current GAP audit summary. Liability insurance certificate and W-9 are on the standard new-account packet.